This position will provide hardware support for the Libraries, including the installation, maintenance, and repair of computer workstations and peripherals (such as barcode scanners, image scanners, and projectors). Additionally, he/she will provide software support, including programming to automate installation/update processes and to support other organizational needs. This specialist will work with Libraries employees and patrons to quickly and effectively resolve Systems help desk jobs. Full-time, 12-month. Required: Four years of information technology experience; OR equivalent education/experience. Four years experience analyzing, designing, installing, programming, and/or maintaining computer software applications, hardware, telecommunications, or network infra-structure equipment or providing customer or technical support in information technology. Preferred: Proven experience with a variety of software and hardware including motherboards, memory, hard drives, power supplies, CD-ROMs, monitors, scanners, and projectors; proven and effective equipment troubleshooting skills including the use of software diagnostic tools; proven experience using service manuals and advanced hardware diagnostic tools to troubleshoot and repair hardware efficiently; experience with a programming or scripting language commonly used in desktop support; experience tracking problems and problem resolution; experience installing and troubleshooting operating systems in a Windows environment; Bachelor’s degree in Computer Science, MIS or related field; experience with Microsoft System Center Configuration Manager or similar device management framework; experience with Microsoft Hyper-V or other virtualization software; experience with Windows and Linux Server Administration. To apply, visit: www.wsujobs.com. Applications required by 5/27/13. WSU is an EO/AA Educator and Employer. Contact: Bonny Boyan; boyan@wsu.edu
