Jobs

Posted 29 January 2010

Customer Service Editor
Amazon

Deadline: 'open until filled'

• Apply for this position online

Position Details   Overview:
Are you an extraordinary communicator who can translate complex business concepts into clear, concise and appealing content? Amazon's Customer Service Learning & Compliance team is looking for an exceptional writer with superb critical thinking skills.

The Customer Service Editorial team’s responsibilities include:

• Partnering with technical and business teams, Public Relations and Legal to define company policy related to customer issues
• Creating and maintaining the Amazon.com Help pages that empower our customers to answer their own questions about our services
• Writing and maintaining blurbs, the succinct e-mail templates Customer Service associates modify to address specific customer contacts
• Creating and maintaining internal reference pages which detail specific process and policy information for Customer Service associates
• Writing and publishing news articles to notify Customer Service associates of policy updates, company news and best practices
• Leading continuous improvement projects related to content accessibility, usability, completeness and branding

The ideal candidate will have superb writing skill paired with the ability to create visually appealing communication solutions. S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously. The candidate will also have demonstrated the ability to make decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through.

Job Qualifications

- Bachelors degree in writing, communications or another applicable field, or equivalent professional experience
-  Intermediate HTML skills and proficiency in Microsoft Word, Microsoft Excel and Adobe Photoshop
-  A background in taxonomy desired
-  At least six months customer service experience at Amazon is preferred
-  Background in Operational Excellence or Lean is desired