Jobs

Posted 23 August 2010

Library Information Associate
University of Arizona

Deadline: 8 September

Position Title  Library Information Associate
Job Number  45973
Department  1701-University Library College/Division
Posted Rate of Pay  $33,107 annually
Exempt / Non-Exempt:  Exempt
Category  Classified: Regular
Departmental Contact:  Ellen Lawrence-Barnes
Departmental Contact Phone:  621-6425
Departmental Contact Email:  lawrencee@u.library.arizona.edu
Job Open Date  08-23-2010
Job Close Date  09-08-2010
Benefits Eligible  Yes
Full Time/Part Time:  Full Time
Days and Schedule to be Worked:  Tu-Th 1-10 pm, F 12:30-9:15 pm, Sat. 12-9:15 pm; changes during semester breaks and summer sessions
Number of Hours Worked per Week:  40
Limited to current UA employees only:  No
Documents required to be attached electronically with this application:  Letter of Interest and Resume
Documents that may be attached electronically or mailed directly to department per instructions below

Additional application instructions (include instructions for submission)  Note: Letter of Interest must describe candidate's experience with competencies in the position summary.

Also, please include, where specified on the application, the names and contact information for 3 references (direct supervisors who have completed candidate's performance evaluations).

Position Summary  The Library Information Associate coordinates activities at various service sites, working in a 24/5 environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the Main Library system.

The incumbent in this position assists customers with basic research needs, provides information, reference and technology assistance that facilitates customer access to the collections of the University of Arizona Libraries. The incumbent also coordinates the work of student employees, including training and supervision, and supports the library in its mission and vision in providing excellent customer service and by serving on functional and cross-functional teams. As customers' needs change, the work and hours may change.

Outstanding UA benefits include health, dental, vision, and life insurance; paid vacation, sick leave and holidays; UA/ASU/NAU tuition reduction for employee and qualified family members; access to campus cultural and recreational activities; state retirement, and more.

NOTE: As needed for sick and vacation coverage, staff is required to assist with filling in for evening, late night, early morning and weekend shifts. Hours may be negotiated during semester breaks to best meet the needs of the team and our customers.

Library Mission Statement: The mission of Arizona Libraries and Center for Creative Photography advance the University's mission through the active contributions of knowledgeable staff who choose cost effective methods of acquiring, curating, managing, and connecting customers to information services and resources and providing education in their use.

The Mission of the Access & Information Services Team (AIST) is to provide seamless access to information and reference services independent of time, location and format. AIST facilitates the use of the physical collections through shelving, paging and circulating library material while actively pursuing and implementing new services to meet customer needs. AIST supports and collaborates with RSST, LSST, IST, TST, DLIST and other library teams by acting as the initial direct contact for all customer needs at each Library Service site. This includes all emergency, security and reference services after 6pm and on weekends. AIST provides support for non-discipline specific campus outreach activities sponsored by the Instructional Services Team (IST). AIST assists the Document Delivery Team (DDT) in the desktop delivery of electronic resources through Interlibrary Loan and scanning.

Duties and Responsibilities  Customer Service (70%):
Oversees an AIST service site: Provides customers with reference, technology and circulation assistance (via online chat and email) including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops (including reimaging laptops), projectors, printers, and photocopiers. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and supervising student employees. Meets team quality standards for work within this area.

Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems) and Risk Management (in regards to reporting incidents) during evening and weekend hours. As needed, responsible for closing and securing Main or Science Libraries.

Service Site Work Responsibilities & Team Participation (30%):
Utilizing multiple complex systems, responsible for accurately searching incoming Interlibrary Loan requests during scheduled and unscheduled shifts, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Meets team quality standards for work within this area.

Adheres to team expectation for keeping up-to-date on email correspondence and online calendar. Actively participates and follows-up on assignments in work team, AIST and joint AIST/IST team meetings, discussions and training sessions, AIST and library-wide projects and selection committees, or fills in for those on projects. Facilitates meetings, makes presentations as needed, participates in decision making and completes assignments, including shared work team responsibility for data collection, needs assessment and analysis to demonstrate quality of work and to continually improve customer access and creating, maintaining and updating documentation of work processes. Works collaboratively with other individuals and teams both virtually and in-person.

Participates in the Libraries' performance management system by writing performance and learning goals, tracking progress, actively participating in developmental reviews of self and colleagues by following library and team guidelines and using Constructive Dialogue approach; receives coaching and mentoring from supervisor regarding goals, team quality standards, work processes and cross-functional team's project charges.

Arizona Board of Regents Minimum Qualifications  Bachelor's degree AND two years related library experience; OR
Six years related library experience; OR,
Any equivalent combination of experience, training and/or education approved by Human Resources.

Additional Minimum Qualifications
Preferred Qualifications  Excellent ability to follow through, multi-task, prioritize and problem solve.
Ability and willingness to learn new skills as the work environment and customer needs change.
Demonstrated customer service skills including taking a proactive approach to meeting customer needs, coordinating with peers in order to effectively meet customer needs, and initiating effective interventions that result in customer satisfaction.
Ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
Demonstrated initiative and use of good judgment, and solid analytical and problem-solving skills.
Skill in interviewing customers regarding reference service and sources to better understand customer needs.
Demonstrated excellent communication and organizational skills.
Broad understanding of various types of reference sources (i.e. library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
Knowledge of and skill in usage of various research methodologies.
Demonstrated ability with word processing, spreadsheet, web creation, presentation, email, scanning, CD burning and internet search engine software.
Demonstrated ability to work proactively and constructively to identify, define and solve problems with team, between teams and with individuals on teams.
Familiarity with library technology, basic troubleshooting of computers, software, printers and photocopy machines.
Demonstrated ability to acquire new technology skills.
Skill in managing a service, including organizing and managing the work of others.
Ability to work with diverse people and serve a diverse population.
Experience hiring, training and supervising part-time employees (i.e. student assistants).
Ability to create effective training documentation and train and evaluate individuals based on established work expectations.
Skill in facilitating meetings and delivering presentations.
Knowledge of coaching and mentoring skills.
Leadership experience.
Familiarity with cash handling and credit card transaction.
Knowledge of automated library systems preferably experience with searching automated library systems and record interpretation.
Understanding of Library of Congress and Dewey Decimal call number systems in addition to special formatted materials (i.e., Harvard Yen-Ching and Superintendent of Documents call numbers).
Knowledge of specialized software (i.e., AutoCAD, Final Cut Pro, Flash, fireworks, Microsoft Access and Photoshop, N6 or SPSS).
Knowledge of maintenance of audio and video equipment.
Process Improvement/Cost and Systems Analysis skills.
Project Management experience, including the use of Microsoft Project.

Pre-employment Screening Requirements:  The University of Arizona conducts pre-employment screening for all positions, which includes a criminal background check, verification of academic credentials, licenses, certifications, and work history. In addition, a check of names and identification documents is conducted on all new employees to ensure they are legally authorized to work in the United States.

What kind of criminal background check is required for this position?  This position is non-security sensitive and requires a name-based criminal background check
Supplemental Pre-Employment Screening:  None
Job Category:  Administrative and Professional
Quick Link  www.uacareertrack.com/applicants/Central?quickFind=198849

As an equal opportunity and affirmative action employer, the University of Arizona recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds.

The University of Arizona is an EEO/AA - M/W/D/V Employer.

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